Privacy Policy

Effective Date: 11 March 2026

Last Updated Date: 11 March 2026

Adam 18 Security Inc. (doing business as Manzanita Security, “Manzanita Security,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including information collected through our website, business operations, recruiting and employment processes, and our employee SMS program.

Who We Are

Legal name: Adam 18 Security Inc.

DBA: Manzanita Security

Business address:

1945 Francisco Blvd East
Suite 32
San Rafael, CA 94901

Support phone: 510-929-2920

Support email: info@manzanitasecurity.io

Abuse / privacy abuse email: abuse@manzanitasecurity.io

California Business Registration

Adam 18 Security Inc. is incorporated by the California Corporations Code as a Security Consulting and Services business. Public certificate record: Download

Private Patrol Operator Licensing Information:

Manzanita Security is listed by the California Bureau of Security and Investigative Services as a Private Patrol Operator, with Current primary status. Public certificate record: Download

This Privacy Policy is intended to be clear and easy to understand and to describe how we collect, use, and share information, consistent with messaging-industry privacy expectations and California privacy requirements.

Scope

This Privacy Policy applies to personal information we collect:

on our website, including at manzanitasecurity.io;
when you contact us by phone, email, web form, or SMS;
in connection with our security services and business operations;
in recruiting, hiring, staffing, and employment administration;
through our internal employee tools and operational systems; and
through the Manzanita Security Employee SMS Program.

This Privacy Policy does not govern third-party websites, products, or services that have their own privacy policies.

Categories of Personal Information We Collect

Depending on your relationship with us, we may collect the following categories of personal information:

Identifiers

Name, alias, postal address, email address, telephone number, employee ID, account identifiers, online identifiers, IP address, and similar identifiers.

Customer, employee, and business records

Employment records, job title, department, supervisor, site assignment, schedule information, training records, service history, and communications records.

Protected-classification and legally sensitive information

Where permitted by law and necessary for our business, we may collect information relevant to employment eligibility, background screening, licensing, accommodations, and other legally required or operationally necessary information.

Commercial / operational information

Service requests, incident records, shift records, site access records, lock-access requests, supervisor callback requests, and related operational data.

Internet or network activity

Device information, log data, browser type, pages viewed, referring pages, timestamps, and similar website or system activity.

Geolocation or location-related information

Approximate or precise location information, if enabled or required for lawful business purposes such as site operations, safety, dispatch, attendance, or access control.

Audio, electronic, or visual information

Recorded calls, voicemails, emails, text messages, form submissions, and, where applicable, photographs, CCTV, or badge/access logs.

Employment and professional information

Employer, role, work history, certifications, licenses, payroll-adjacent administrative information, shift history, and internal business communications.

Sensitive personal information

In limited cases and where permitted or required, we may process sensitive personal information, such as government ID details, precise geolocation, account credentials, background-check-related information, or information needed for employment, safety, security, fraud prevention, or legal compliance. California law also recognizes rights related to sensitive personal information.

Sources of Personal Information

We may collect personal information:

directly from you;
from your device or browser;
from forms, applications, contracts, and communications;
from employees, supervisors, clients, or authorized representatives;
from service providers that help us operate our website, messaging systems, and business operations;
from recruiting, onboarding, scheduling, and identity-verification tools;
from public records, licensing bodies, or lawful background-screening sources; and
from internal systems used to administer employment and security operations.

How We Use Personal Information

We may use personal information to:

provide and manage our services;
recruit, hire, onboard, manage, and support employees and contractors;
administer schedules, staffing, dispatch, site access, and workforce operations;
provide customer support and respond to inquiries;
send transactional, operational, security, and administrative communications;
operate and administer the Employee SMS Program;
verify identity, eligibility, and authorized access;
prevent fraud, abuse, unauthorized access, and unlawful activity;
maintain records and audit trails;
improve our website, systems, and internal operations;
comply with legal, regulatory, licensing, insurance, and contractual obligations; and
enforce our policies, protect rights, and resolve disputes.

Employee SMS Program Privacy Notice

Manzanita Security operates an internal employee-only SMS program for authorized employee phone numbers. This program is used only for operational employee communications, including:

shift reminders and clock actions;
supervisor callback requests;
one-time lock access code requests; and
employee enrollment and consent verification.

Who may enroll

Only existing employees whose mobile numbers are already on Manzanita Security’s authorized employee list may enroll. Enrollment is completed only after the employee receives the consent request and replies YES. Non-authorized numbers are denied enrollment.

Consent and message flow

After whitelist verification, an eligible employee receives an SMS asking them to reply YES to consent to receive recurring Manzanita Security employee SMS messages for shift management, supervisor callback requests, one-time lock access codes, and enrollment notices. The enrollment confirmation message states that message frequency varies based on work activity, message and data rates may apply, and employees can reply HELP for help or STOP to opt out.

Message frequency

Message frequency varies based on the employee’s work activity, assigned shifts, support requests, and lock access requests.

HELP and STOP

Employees may reply HELP for assistance or STOP to opt out at any time. We honor opt-out requests and send a final confirmation message. Industry guidance recommends clear HELP/STOP support, opt-out at any time, opt-out confirmation, and retention of opt-in/opt-out records.

Mobile opt-in data

No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. This includes phone numbers, consent records, and related SMS enrollment data. We may share SMS-related data with service providers only as necessary to deliver and support the messaging service, such as telecommunications platforms, hosting providers, and security vendors, and only for business purposes consistent with this Privacy Policy and applicable law.

Consent records we maintain

To support compliance and operational integrity, we may retain records associated with SMS consent and messaging administration, such as:

timestamp of consent or opt-out;
phone number;
method of consent;
campaign or program name;
message content or confirmation logs;
employee or internal identifier;
delivery and status logs; and
support or audit notes.

How We Disclose Personal Information

We may disclose personal information to:

affiliated entities under common ownership or control, for lawful internal business purposes;
service providers and contractors that help us operate our business, website, communications, hosting, analytics, identity verification, security, scheduling, messaging, and IT systems;
customers or sites where necessary to provide contracted security services;
regulators, licensing bodies, courts, law enforcement, insurers, or professional advisors where required or appropriate;
parties involved in a merger, acquisition, financing, reorganization, or sale of assets; and
others with your direction or consent.

We do not sell personal information for money. We do not share mobile opt-in data with third parties or affiliates for their marketing or promotional purposes. If our data practices ever materially change in a way that triggers a California “sale,” “sharing,” or “right to limit” obligation, we will update this Privacy Policy and provide any required notices and choice mechanisms. California law requires businesses to provide a privacy policy and, depending on data practices, may require additional notices such as opt-out or right-to-limit notices.

Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember preferences, measure usage, maintain security, and improve performance. Where required, we will provide appropriate notices or choices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide services and maintain operations;
document consent, opt-outs, and communications;
satisfy legal, tax, accounting, employment, licensing, and regulatory obligations;
investigate incidents, abuse, fraud, or security events; and
establish, exercise, or defend legal claims.

Retention periods vary based on the type of information, the context in which it was collected, and applicable legal requirements. California privacy materials emphasize that businesses must inform consumers about collection and retention practices.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, and disclosure. Messaging-industry guidance likewise recommends reasonable physical, administrative, and technical security controls and regular security assessments for messaging campaigns.

No system can guarantee absolute security. If you believe your information has been misused or that our systems have been abused, contact us immediately at abuse@manzanitasecurity.io.

California Privacy Rights

If you are a California resident, California law may provide you with privacy rights regarding your personal information, including, to the extent applicable:

the right to know what personal information we collect, use, disclose, sell, or share;
the right to request deletion of personal information, subject to exceptions;
the right to request correction of inaccurate personal information;
the right to opt out of the sale or sharing of personal information;
the right to limit the use and disclosure of sensitive personal information in certain circumstances; and
the right not to be discriminated against for exercising applicable privacy rights. These rights are described by the California Attorney General and the California Privacy Protection Agency.

Employee and applicant data

For covered businesses, California privacy protections can apply to employee and job-applicant data. The California Attorney General publicly noted in 2023 that covered businesses must comply with CCPA protections for employee and applicant personal information.

How to exercise privacy rights

You may submit a privacy request by:

calling 510-929-2920;
emailing info@manzanitasecurity.io; or
emailing abuse@manzanitasecurity.io for abuse, misuse, or urgent privacy/security concerns.

We may need to verify your identity before processing a request. We may also use an authorized agent process where permitted by law.

Appeal / follow-up

If you believe your privacy request was not handled appropriately, contact us again at the addresses above with “Privacy Request Follow-Up” in the subject line.

Notice at Collection

At or before the point we collect personal information, we may provide additional just-in-time notices describing the categories collected, the purposes of collection, whether the information is sold or shared, retention information, and any rights or choices required by law. California guidance explains that businesses may need a Notice at Collection in addition to a privacy policy.

Minors

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children in a manner requiring parental consent under applicable law through the website. Our employee SMS program is intended only for authorized adult workers or otherwise legally authorized workforce participants.

Third-Party Services

We may use third-party vendors and service providers to support hosting, email, SMS, telephony, analytics, workforce administration, applicant management, and security operations. Those providers may process personal information on our behalf subject to contractual and legal restrictions.

International Use

Our operations are based in the United States. If you use our website or communicate with us from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and revise the “Last Updated” date. If required by law, we will provide additional notice.

Contact Us

For privacy, support, or abuse-related questions, please contact:

Adam 18 Security Inc. (DBA Manzanita Security)

1945 Francisco Blvd East
Suite 32
San Rafael, CA 94901

Support phone: 510-929-2920

Support email: info@manzanitasecurity.io

Abuse / privacy abuse email: abuse@manzanitasecurity.io